COVID-19

COVID 19 - our policy for 2022 bookings

2020 and 2021 were extremely difficult years for all of us, of course, but particularly for the travel industry; accommodation owners and their agents had to make unprecedented decisions about what to do when bookings had been made and accepted in good faith by both parties, but could not be fulfilled due to circumstances beyond anyone's control.

In most cases, when the travel bans started, owners were prepared to waive the normal "force majeure" clauses and postpone bookings till later on in 2020/21, or roll them over to 2021/22. It is self-evident that owners and agents lost significant sums by doing so, but generally agreed that it was the fairest thing to do.

we all expected a return to normality by the start of the 2022 season but, at the time of writing, there is still considerable uncertainty over the course of the pandemic and the possible effects on travel. However, we now have a precedent so, for clarity, we are setting out in advance our policy for all bookings in 2022 - until there is a return to full normality.

Until further notice, we are taking bookings on this basis: 

If either the UK or Turkish government forbids or imposes significant restrictions on travel at the time of your holiday, then subject to the express consent of the property owner, we will be happy to postpone your stay to, either: a) later dates in 2022, or b) similar dates in 2023, in the same accommodation, subject to availability. The 2023 booking rates will apply in the latter instance (again, subject to these terms being agreed with the property owner).

Please note - if you simply decide not to travel and there are no significant government restrictions in place at that time, moving your booking will be entirely at the owners' discretion.

The booking deposit paid is not refundable under either circumstances above, therefore you should take out adequate travel insurance at the time of booking your accommodation.

Furthermore, should international travel to Turkey not be permitted by the time your balance payment is due, we may, at our discretion, delay the balance payment date until the situation becomes clearer, rather than having to refund you the balance if it later transpires that you are unable to travel for the reasons detailed above.

If in any doubt, please check with us at the time of enquiry/booking. 

Updated 19th December 2021

Highlights

  • Our COVID-19 policy: please see the dedicated COVID-19 page on the top menu for more details.



Guest Comments

Hi Fiona, I just wanted to say we’ve had the most fantastic time on holiday and the custom house was much more than anticipated. Loved everything about it. Thank you and we know now why people return ...

Siobhan M
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