COVID-19: Our response
"These are difficult and unsettling times for all of us: holidaymakers, owners, rental agents and all the local hospitality business in Kalkan. EVERYONE is going to lose out financially due to flights being cancelled.
What is worse... we simply do not know how long this situation is going to persist and so it is impossible - at this time - to make any firm re-booking arrangements for people whose initial bookings have had to be be cancelled due to circumstances beyond anyone's control.
As rental agents, Kalkan Secrets will always try to offer fair and flexible solutions that work for all parties - whilst accepting that we cannot let perfect be the enemy of good. We need to try and keep everyone not happy, exactly (none of us is!) but feeling that we have at least been treated fairly: guests, owners, and the many businesses that we need to keep ticking over if Kalkan is going to survive as a holiday resort.
Our current stance is that we are deferring taking any balance payments until we are certain that the booking will go ahead. Clearly, this wouldn't appear to be the case for April or May bookings but we will keep all options open, until it is necessary to make a firm decision.
Where a cancellation is inevitable then, where possible, we will hold over deposits to another booking in the same accommodation, either later this year or in 2021 - subject of course to availability. If this does not work for whatever reason, the next option will be to offer alternative accommodation to a similar standard as the cancelled booking with a price adjustment if necessary.
Beyond that, we will take each case on its merits. Where all else fails, guests will be encouraged to seek redress from their travel insurers in the first instance. If this is not an option, we have to balance the needs of the guest with the needs of the accommodation owners - who still have ongoing expenses in Kalkan and need to support their local maintenance suppliers, even if their bookings for 2020 do not materialise. Very often, booking deposits will already have been allocated by owners to some of these ongoing expenses and we have to be mindful of the contractual obligations we have made to owners when accepting deposits on their behalf. There really is no easy answer here.
Overall, we all need to try and support each other and hopefully we will still have wonderful Kalkan to come back to when this unprecedented catastrophe is behind us - whenever that may be."
At Kalkan Secrets, we select self-catering private holiday rental villas, houses and apartments in and around the beautiful resort of Kalkan, on Turkey's gorgeous Mediterranean Coast.
From great value apartments, to huge private luxury villas with infinity pools, to quirky town houses in the Old Town, we can cater for every budget and party size - and every occasion, including weddings, birthdays, anniversaries and even conferences!
We're the Kalkan Specialists. We only do Kalkan.
Why look anywhere else for your Kalkan apartment or luxury villa?
- Wide choice of apartments and villas
- All party sizes catered for - singles, couples, families... to 32 people (or more)
- All areas of Kalkan and Islamlar/Uzumlu
- Book safely and securely
- Friendly, helpful advice
- Wide range of additional services including airport transfers; boat trips, etc
Some of the best kept secrets in the Mediterranean are right here.
From time to time we may be running special offers on some of our accommodation. Look for the "Special Offers" box on the right of this page.
YOUR PRIVACY IS IMPORTANT: see here